Customers evaluate the DIN EN ISO 9001 certified CAD schroer group support as “Excellent” Moers, Germany may 27, 2013: quality has always been a high priority for CAD Schroer. In 2009, the company in the field of training by TuV Nord has been certified. This year, CAD Schroer DIN receives EN ISO 9001:2008 certificate for his support. The top grade was awarded “Excellent” in the first customer reviews. As a global provider of engineering solutions, CAD Schroer places has always been a high value on the quality. While the company in addition to its software solutions also offers the appropriate training and associated technical support.
To underline the importance of customer and quality of CAD Schroer, the company settled this year in the areas of training and support according to DIN EN ISO 9001:2008 certified. Certified training from CAD schroer group: service/training/pk/212 of certified support CAD schroer: support/pk/212 tested by TuV Nord the quality certificate DIN EN ISO 9001 describes in a quality management standard, which calls for customer orientation and continuous process optimization. In the framework of certification by CAD Schroer, these and many other quality criteria are tested by TuV Nord. This distinguished himself especially, that CAD Schroer has a very high customer orientation in all areas and existing processes. Customer feedback is always into the optimization of products and services of the company. Certification of the technical services and the hotline mechanisms what internally long is a given for us we can now show through the official certification of the ISO on the outside”, so Markus Bertram, head of the training Department and QM responsible in terms of service for CAD Schroer. The customer feedback has been tested for our certification of technical services and the hotline mechanisms. While all processed service requests by customers are valued.” In the first customer feedback after the official “TuV certification in all four categories (problem solved, reaction time, reviewer’s competence and satisfaction with service in General) the top grade was awarded to the company according to” forgive.